Implementation Analyst Intern

Implementation Analyst Intern

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain is the world’s leading contract logistics provider, combining value-added and management services with fulfillment and distribution. At DHL Supply Chain, we are committed to looking after tomorrow and today through our Environmental, Social, and Governance (ESG) strategy. So what's it like to work for DHL Supply Chain? At DHL, we are proud of our international reach, bringing together people with diverse skills, experiences, cultures, and perspectives. We see the diversity of our employees as a genuine strength and foster a supportive environment where people are empowered with the tools, training, and opportunities they need to learn, grow, and succeed.

We are offering an exciting opportunity for an Implementation Analyst Intern within the Regional IT Transport Team Europe & MEA.

What will your responsibilities be?

• Project Management:

• Oversee the end-to-end management of transport IT and DCT (Digitally Connected Transport) projects.

• Develop and maintain comprehensive project plans, ensuring alignment with project timelines, objectives, and deliverables.

• Maintain issue logs, monitor progress against the development pipeline, and ensure prompt resolution of any project-related issues.

• Collaborate with cross-functional teams to track milestones, deliverables, and project updates, ensuring seamless communication between stakeholders.

• Stakeholder Coordination & Support:

• Act as the primary point of contact between the Transport IT team and internal/external stakeholders for DCT projects.

• Coordinate and manage stakeholder meetings, ensuring agendas are set, action items are tracked, and follow-up tasks are completed.

• Support project deployments through the organization of meetings, workshops, and training sessions.

• Training & Deployment Facilitation:

• Facilitate hands-on user training to ensure smooth adoption of new systems or processes related to DCT projects.

• Provide in-depth user support during testing phases and assist with country-wide deployments.

• Organize and oversee testing phases, ensuring that any system issues are identified and resolved prior to deployment.

• Data Management & Analysis:

• Utilize SQL queries and data retrieval techniques to extract relevant information from multiple systems to support project needs.

• Apply data linking methods to test system integrations and ensure data consistency across platforms.

• Conduct regular data analysis to support decision-making, system optimization, and troubleshooting.

• Financial Reporting & Program Support:

• Support transport programs through detailed financial reporting, including tracking budgets, project costs, and variance analysis.

• Provide analytical support to ensure programs are within financial targets and identify areas for cost improvement.

Now, here’s what we need from you:

Educational Background:

• Currently enrolled in a university based in Germany and will be enrolled for the entire duration of your internship.

• A bachelor’s degree in information technology, Business Management, or a related field is essential. Advanced degrees or certifications in these disciplines are a plus.

• Project Management Expertise:

• Excellent project management skills, with demonstrated experience in managing complex, multi-phase IT or transport projects.

• Proven ability to coordinate multiple projects simultaneously, ensuring deadlines are met and resources are allocated effectively.

Certifications:

• A recognized certification in project management methodologies (e.g., PMI, PRINCE2) is highly desirable. This will demonstrate proficiency in structured project planning, risk management, and resource optimization techniques.

Technical Skills:

• Proficiency in basic programming languages such as Java and C++ to effectively communicate with technical teams and assist in troubleshooting project-related issues.

• Strong database management skills using SQL for data extraction, analysis, and testing during project lifecycles.

• Proficiency in Data & Integration: SQL, Power BI, XML, APIs, EDI, Data Linking, System Integration & Data Validation

Teamwork & Communication:

• A great team player with exceptional communication skills, both written and verbal. The ability to collaborate across multiple teams and departments, fostering a cooperative work environment.

• Proven multitasking abilities, ensuring that different aspects of the project progress smoothly even when faced with tight deadlines or competing priorities.

Language Proficiency:

• Fluency in English is required for communication with stakeholders and team members across different regions. Additional fluency in another European language (e.g., German, French, Spanish, etc.) is an advantage, enabling broader collaboration across multi-lingual teams.

Software Proficiency:

• Strong command of the Microsoft Office suite, especially in tools like MS Project, Visio, PowerPoint, and Excel, to create project documentation, track progress, and present reports.

• Familiarity with other project management tools like Jira would be beneficial.