Senior Customs Product Manager (M/F/X)

THE POSITION IS LOCATED IN BONN, FULL TIME (40H/WEEK) AND TO BE FILLED AT THE EARLIEST POSSIBLE DATE

SENIOR CUSTOMS PRODUCT MANAGER (M/F/X)

AT 1 (DHL eCommerce)

At DHL eCommerce, we develop innovative, reliable, and sustainable parcel logistics solutions that enable global trade. As part of the world’s most international company, you will join a global network that connects people and improves lives every day.

Do you want to shape DHL eCommerce’s digital customs capabilities, translate commercial and regulatory requirements into scalable solutions, and support global cross-border growth? Do you enjoy working in a highly international, cross-functional environment at the intersection of product, technology, compliance, and eCommerce? Then we look forward to getting to know you.

Your tasks

Product Ownership & Commercial Strategy

• Translate customer expectations and country needs into clear product requirements
  • Define, align and drive the product vision and roadmap for digital customs services that enhance our cross-border eCommerce offering in alignment with functional and country stakeholders
  • Identify commercial opportunities where customs technology can support growth, improve conversion and customer loyalty
  • Ensure product scalability and alignment with the broader eCommerce strategy

Market & Vendor Assessment

• Analyze and benchmark digital customs solution providers and services
  • Lead the vendor selection process in collaboration with IT, Customs & Trade Law Compliance and country stakeholders
  • Evaluate technical capabilities, commercial value, and integration readiness of external solutions

Implementation & Integration

• Manage end-to-end implementation of selected solutions and support onboarding of those in the countries
  • Work with IT on system integration design
  • Oversee pilots, testing, rollout plans, and deployments
  • Ensure solutions are robust, scalable, and optimized for operational use

Stakeholder & Compliance Alignment

• Serve as main point of contact for digital commercial customs solutions
  • Engage country teams to gather requirements and understand market needs
  • Drive alignment with Compliance while they hold final approval
  • Communicate product updates and value propositions
  • Actively manage relationships with vendors to ensure smooth run and development of solutions

Product Performance & Continuous Improvement

• Gather feedback and continuously improve the product
  • Coordinate with vendors on roadmap updates, commercials and issue resolution (in cooperation with IT)

Regulatory Change Translation & Impact Assessment

• Monitor changes in the global regulatory and customs environment together with the Customs function
  • Translate regulatory developments into actionable guidance for countries, ensuring clarity on required adaptations
  • Identify which products, solutions, or volume flows may be impacted by upcoming regulatory requirements
  • Support countries in understanding implications and prepare required updates to digital customs solutions and tools

Your profile

Experience & Qualifications

Must-Have
• 5+ years of experience in product management, digital logistics, cross-border eCommerce, or customs technology
• Understanding of customs-relevant data
• Technical understanding (API architecture, integrations, data exchange)
• Experience in international, matrixed organizations
• Ability to translate market needs into (digital) product requirements
• Fluent in English, other languages are a plus

Nice-to-Have
• Experience with Zonos, Hurricane, Avalara, etc.
• Background in digital product implementation
• Knowledge of agile methodologies
• Familiarity with customs workflows in eCommerce

Personal Attributes

• Commercial and customer-centric mindset
  • Strong communication and stakeholder management skills
  • Analytical thinker
  • Proactive and hands-on
  • Ability to work across cultures

Your benefits

In addition to an exciting and highly international working environment across continents, we offer you:
• The opportunity to shape the global digital commercial customs roadmap at a global logistics leader
• Work with a highly international stakeholder landscape across various functions
• Create tangible business impact across markets and continents

We stand for equal opportunities

We value diversity and welcome all applications — regardless of gender, nationality, ethnic or social origin, religion or belief, disability, age, sexual orientation or identity.
Severely disabled persons and those of equal status are expressly invited to apply and will be given preferential consideration if equally qualified.

Your contact

If you have any questions, Katharina Leitner will be happy to assist you as your first personal contact:
Tel. +49 228 18950603

We are looking forward to receiving your application!