German Customer Care Executive - JTI Project - Relocation to Greece

We are seeking Customer Care Executives (CEs) for the JTI project in Greece. This is a dynamic, multilingual role combining inbound and outbound customer support .

Japan Tobacco International (JTI) is the international division of Japan Tobacco, a leading manufacturer of tobacco products. Headquartered in Switzerland, JTI operates in 120 countries, employing around 46,000 people. The company develops and produces heated tobacco devices, vaping products, and nicotine pouches .

Key Responsibilities

Outbound (Proactive Care)

• Deliver exceptional consumer experiences
• Conduct post-purchase follow-ups and retention efforts
• Engage users for feedback, trade-in & adoption initiatives
• Cross-sell and upsell products
• Update CRM systems with consumer interactions

Inbound (Reactive Care)

• Provide first-contact resolution for inquiries and technical support
• Troubleshoot heated tobacco devices (charging, heating, stick compatibility)
• Guide consumers on proper usage, maintenance, and best practices
• Process warranty claims, replacements, and returns
• Handle complaints empathetically and escalate when required
• Educate consumers on devices, accessories, and stick options

Requirements

• German: C1/C2 level (mandatory)
• English: Minimum B2 for training and operations
• Experience: 1+ years in customer service preferred (tobacco, vape, or tech support is a plus)
• Advanced PC skills (MS Office, CRM systems)
• Familiarity with social media & review platforms
• Strong oral and written communication
• High Emotional Intelligence & solution-oriented mindset

Benefits

• Complete relocation support : flight tickets, hotel accommodation, assistance with house search – all at no cost
• Competitive monthly salary + 2 extra salaries per year
• Healthcare benefits and numerous other discounts
• Fully remunerated training by certified instructors
• Free online Greek language courses
• Special events, community initiatives & social responsibility programs
• Great working environment : state-of-the-art premises with relaxing break areas
• Opportunity to work for a Great Place to Work-Certified Company

Why Join?

• Be part of a dynamic, international team supporting multiple markets
• Work with innovative products like heated tobacco devices and vaping solutions
• Enjoy comprehensive support and relocation perks for a smooth transition to Greece

Apply now and start an exciting career in Greece!