Senior Expert Intercontinental Returns Management (M/F/X)

THE POSITION IS LOCATED IN BONN, FULL TIME (40H/WEEK) AND TO BE FILLED AT THE EARLIEST POSSIBLE DATE

Senior Expert Intercontinental Returns Management (M/F/X)

AT 1 (DHL eCommerce)

At DHL eCommerce, we develop innovative, reliable, and sustainable parcel logistics solutions that enable global trade. As part of the world’s most international company, you will join a global network that connects people and improves lives every day.

Do you want to take end-to-end ownership of DHL eCommerce’s global intercontinental returns strategy, define operating models, and drive governance across regions and functions? Are you passionate about shaping scalable, compliant, and customer-centric cross-border return solutions? Then we look forward to getting to know you.

Your tasks

• Own and continuously evolve the global intercontinental returns strategy.
• Translate divisional and customer strategy into binding global principles, priorities, and targets.
• Act as strategy owner toward Divisional Management and senior leadership bodies.
• Define, own, and govern the global intercontinental returns operating model.
• Set mandatory standards for process design, IT capabilities, partner setup, customs handling, and performance management.
• Own the global business case and cost logic for intercontinental returns solutions.
• Own and prioritize the global intercontinental returns roadmap.
• Serve as primary advisor to Divisional and Functional Leadership on intercontinental returns.
• Regularly present strategic updates, risks, and decision proposals to senior management.
• Define global KPIs, targets, and governance mechanisms.
  Hold countries and functions accountable for compliance with global standards.
  Trigger escalation and corrective actions in case of non-compliance.

Your profile

Experience & Qualifications

• At least 5+ years of experience in product management, logistics, supply chain, e-Commerce, or commercial logistics functions
• Experience working in international logistics or cross‑border processes is a must
• Strong understanding of product design and operational flows, especially in the area of returns (domestic and cross-border)
• Master’s degree in Business, Logistics, Supply Chain Management, or a closely related field

Skills & Competencies

• Analytical skills & deep process understanding
• Ability to lead complex cross‑border and cross‑functional initiatives from concept to launch
• Strong commercial acumen
• Fluent in English; additional languages are a plus
• Strong communication and presentation skills
• Experience working in international and agile cross-cultural environments
• High flexibility, solution-oriented mindset, and strong ownership
• Experience with product management tools (e.g., Jira, Confluence), data analysis (e.g., Excel, Power BI), and process documentation (e.g., Visio, Miro)

Your benefits

In addition to an exciting and highly international working environment across continents, we offer you:

• A culture based on respect, openness, integrity, and innovation - the foundation of DHL Group values
• Excellent development opportunities and continuous learning options
• An attractive compensation and benefits package in line with DHL Group standards
• The opportunity to significantly contribute to the development of DHL eCommerce’s global returns strategy

We stand for equal opportunities

We value diversity and welcome all applications - regardless of gender, nationality, ethnic or social origin, religion or belief, disability, age, sexual orientation or identity.
Severely disabled persons and those of equal status are expressly invited to apply and will be given preferential consideration if equally qualified.

Your contact

If you have any questions, Katharina Leitner will be happy to assist you as your first personal contact:
Tel. +49 228 18950603

We are looking forward to receiving your application!