Senior Expert Global Customs Customer Onboarding

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend.

Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.

Job purpose

Lead the operational onboarding of newly won strategic customers across regions, ensuring the seamless implementation of agreements and new business. Drive flawless, compliant onboarding while promoting operational excellence, regulatory compliance, and an exceptional customer experience.

Principal accountabilities

• Customer-Centric Approach: Skilled at translating customer requirements into structured, actionable solutions that drive successful onboarding and operational excellence.
• Customs Knowledge: Solid understanding of customs compliance and operations to ensure accurate data and effective analytics strategies.
• Project Management: Proven ability to lead complex implementation projects from planning to go-live, ensuring alignment with business objectives and timelines.
• Problem solving: Strong analytical skills to identify root causes, resolve issues quickly, and mitigate risks effectively.
• Cross-Functional Collaboration: Demonstrated success working with different stakeholders.
• Communication and influence: Ability to present complex concepts clearly, negotiate effectively, and influence stakeholders at all levels.
• Technology & Innovation: Familiarity with advanced tools to modernize customs operations and enhance efficiency.

Knowledge, Skills, Abilities, Education and Experience

• Validate and confirm customer onboarding scope in alignment with internal capabilities.
• Coordinate with regional and country customs teams to establish operational structures for account handling and implementation.
• Drive cross-functional alignment with operations, IT, and other relevant teams.
• Translate customer requirements into SOPs, data models, and compliant customs workflows.
• Contribute to global playbooks, templates, and best practices for onboarding and implementation.
• Develop and maintain project governance tools (project plans, RAID/RACI logs, dashboards).
• Identify and mitigate risks and issues; manage escalations effectively.
• Oversee customer solutions required testing, defect resolution, and readiness assessments.
• Ensure smooth transition from award to go-live and operational stabilization, including formal handovers.
• Conduct onboarding sessions and training for stakeholders.
• Obtain customer sign-off at key stage gates and ensure transition to business-as-usual operations.
• Ensure compliance with data quality and regulatory requirements.
• Track KPIs during and post-implementation to ensure success and continuous improvement.
• Capture lessons learned and feed into future implementations and global standards.

• Provide input to create business requirement documents, RTCS, and document customs training material.
• Maintain accurate records of project definition, customer acceptance, project progress, solutions designed, issues/risks, and outcomes achieved, regularly updating senior management and internal progress.

Location

Bonn and flex EU

RCS Grade

J

Your benefits

We offer excellent employee benefits, a competitive salary package and great development opportunities.

• Positive work environment: Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees
• Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, generous corporate discount programs and other employee wellbeing programs.
• Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
• Continuous Learning and Development: We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
• Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.
• Bachelor’s degree in business administration, Supply Chain Management, or Engineering.
• A master or MBA is considered a plus.
• Minimum of 6 years total experience across Customs, Analytics, Logistics and Supply Management fields

Interested in this position? Just click on “Apply”!

Your Contact:

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We are looking forward to your application.