Senior Expert Operations & Digital Transformation (m/f/d)

DHL Group – we are the world’s leading logistics provider. Our company connects people and markets and enables global trade. Our strategic goal is to be the first choice for customers, employees, and investors worldwide.

The “Legal Services Germany, Austria and Switzerland” department provides legal advice and support to all business units and corporate functions across the region. To ensure efficient, future‑ready operations, the legal function is supported by dedicated operations and transformation teams. These teams are responsible for implementing legal‑operations approaches, embedding global standards, operating‑model frameworks and system landscapes within the regional legal organisation, continuously enhancing process structures and establishing robust, data‑driven steering mechanisms based on KPIs and analytics.

Sounds like an exciting challenge? Then we look forward to receiving your application as

Senior Expert Operations & Digital Transformation (m/f/d)

Bonn | Full-time | Permanent

Your responsibilities

• Design and implement legal operations frameworks and initiatives within the regional legal function (DACH), with a strong focus on processes, systems and operating models
• Support the regional Legal Leadership Team in improving efficiency by applying and further developing the Target Operating Model, while identifying region-specific optimisation opportunities
• Lead the introduction, rollout and sustainable adoption of global legal tools and digital solutions across the region, working closely with IT, Finance, Procurement and other key stakeholders
• Establish a data-driven performance management approach through KPIs, dashboards and reporting, including the analysis of trends related to workload, efficiency and tool usage
• Act as a connecting interface between global standards and regional execution, providing structured feedback on requirements, insights and potential risks
• Drive transformation and enablement initiatives within the legal function by delivering trainings, facilitating knowledge transfer and supporting legal teams throughout change processes

Your profile

• University degree in Business Administration, (Business) Informatics or a comparable qualification
• Several years of professional experience in process optimisation and/or operations or transformation environments, ideally within legal services or other professional service functions
• Strong understanding of operating models, very good knowledge of process and project management, and a solid understanding of technical systems and tools
• Experience working with data analyses, KPIs and reporting structures to steer and optimise operational performance
• Excellent analytical and conceptual skills, combined with a strong solution- and customer-oriented mindset when addressing complex challenges
• High digital affinity and a genuine interest in the continuous development of modern ways of working, processes and systems
• Strong communication and networking skills, confident and professional presence across different hierarchy levels, as well as strong team and collaboration skills
• Very good written and spoken German and English

Your benefits

• Flexibility: We offer up to 3 days/week of flexible remote work, along with flexible working hours without core hours. The arrangements may vary depending on the task and role.
• Well-Being: Fun, team spirit, and health are crucial factors. Therefore, within the company, we offer a wide range of health and preventive care services, an occupational physician and the FC Deutsche Post. Here, employees engage in sports activities together or exchange ideas.
• Family-friendly: The compatibility of family and work has many facets, such as childcare, care for family members, etc. We support this, for example, through kindergarten places as well as the Betreuungs- und Erholungswerk (support and recreation program).
• Mobility: We move not only letters or parcels but also our employees through offerings such as company bicycles, job tickets and possibly company cars.
• Location: The Post Campus brings together people from more than 60 countries. The Post Tower is easily accessible by car, public transportation and bicycle. To facilitate the workday, the campus offers amenities such as parking spaces, post office, café, canteen and more.
• Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program, etc., lay the foundation for a successful start at DHL Group.
• Development opportunities: We offer numerous development opportunities through a comprehensive training landscape, junior talent programs, coaching etc.
• Social commitment: Through global corporate programs, we improve the educational and career opportunities for young people and engage in disaster management at airports. We also contribute to local environmental protection and aid projects initiated by employees on a voluntary basis.
• What else? Company pension plan, social counseling, inclusion consulting, cleaning service, insurance cooperation, corporate discounts, events, sabbaticals and much more!

About DHL Group

Without the commitment, creativity and know-how of our employees worldwide, the success of DHL Group would not be possible. Get to know us and become part of our team.

Apply now with your complete documents, stating your salary expectations, using the application button.

For further information, please visit careers.dhl.com. For initial personal contact and any questions, please contact Christian Klenner at [email protected] or 0228-189-51938.

We look forward to receiving your application*.

CONNECTING PEOPLE. IMPROVING LIVES.

*At DHL Group, applications from all individuals are welcome, regardless of age, gender, origin, religion or physical attributes.