Director Methodology & Project Tools (m/f/d)

Join DHL Express in Transforming Global Customs Operations

We are launching one of the most ambitious Customs Transformation programs in DHL Express history—and we are looking for exceptional talent to help shape it.

This multi-year global initiative spans people, processes, and technology, with the goal of significantly elevating our Customs Operations and quality worldwide. As part of this journey, we are scaling our Global Operations and IT teams from under 30 to over 100 high-impact professionals, building new capabilities and strengthening existing ones.

Key focus areas include establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams, and investing significantly in advanced IT solutions. Backed by a multi-million Euro investment, this program is a long-term commitment to building smarter processes, stronger systems, and a future-ready Customs environment.

This is a complex and demanding transformation—but also a rare opportunity to make a tangible, global impact. Your work will directly contribute to how DHL Express delivers excellence to customers around the world.

If you are motivated by scale, challenge, and meaningful impact, this is your opportunity to be part of something truly transformational.

We are looking for a Director Methodology & Project Tools .

Role Location: Whilst this role has been advertised as located in a specific location, we will also be considering locating this role at other GHO locations in Europe, including Bonn, Brussels, Maastricht and Leipzig .

The Director - Methodology & Project Tools is responsible for defining, governing, and continuously enhancing the end-to-end project methodology and project tool landscape that enables the successful delivery of the Customs Transformation program. The role ensures that all functions follow a standardized, effective, and efficient methodology, while providing governance, enablement, and continuous improvement of tools and processes.

How will you contribute to the success of DHL?

Leadership

• Lead, manage, mentor and further develop a direct team of (Senior) Managers.
• Indirectly manage, coach and steer the PMO and senior management teams in methodology, and take a active leadership role in the wider Global Programs and Ops community.

• Own, establish and further develop methodology standards (“Cookbook”) and ensure alignment across all functions and teams, determining program success and quality baseline.
• Implement end-to-end transformation delivery and governance, as agile as possible, considering balance of existing methods in organization.
• Ensure continuous improvement of methodology and tools through feedback loops, benchmarking, and industry best practices.
• Provide expert guidance to project teams and act as the central point of contact for methodology- and tool-related inquiries.

• Define and continuously improve the tool stack to supporting end-to-end transformation delivery and program methodology.
• Implement innovative tools in alignment with functional business and IT teams, suitable for agile and large scale transformation delivery, plus classic management reporting.
• Implement processes, aligned with delivery model, program management and delivery and drive harmonized usage across regions and functions.

• Collaborate closely with PMO, and implement program / roadmap reporting mechanism, aligned with detailed delivery tracking in JIRA.
• Contribute to roadmap planning, prioritization, and performance tracking from a methodology & tools perspective.
• Prepare and maintain templates, processes, quality assurance measures, and tool standards used across the program.

• Enable and coach cross-functional teams in applying the end-to-end methodology, including onboarding, training, and continuous support.
• Align, negotiate and convince (if required) team members and management of method standardization.
• Ensure method adherence and compliance throughout the program and across all functions, convincing senior stakeholders to adopt methodology & tool standards.
• Collaborate closely with Change & Communications, and other workstreams to ensure alignment with program governance structures.

Do you have what it takes?

• Relevant university degree, MBA/ Master in Business Administration or similar.
• Exceptionally strong expertise in project methodology frameworks (e.g., PMI, PRINCE2, Agile/Scrum, SAFe).
• 7-10 years of experience in project, program, or portfolio management, preferably in large-scale process & IT transformations.
• Fluency in English; additional languages beneficial.
• Experience in designing cross-functional project methodologies & governance.
• Strong leadership and stakeholder management skills.
• Good technical understanding of tool ecosystems such as JIRA & Confluence or equivalent.
• Experience in cross‑functional, global, or complex matrixed organizations.
• Ability to coach and influence cross-functional teams and drive adherence to standards.
• Excellent stakeholder management skills and ability to work across hierarchies in complex environments.
• High level of conceptual, analytical, and structural thinking.

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.