Manager Project Methodology (m/f/d)

Join DHL Express in Transforming Global Customs Operations

We are launching one of the most ambitious Customs Transformation programs in DHL Express history—and we are looking for exceptional talent to help shape it.

This multi-year global initiative spans people, processes, and technology, with the goal of significantly elevating our Customs Operations and quality worldwide. As part of this journey, we are scaling our Global Operations and IT teams from under 30 to over 100 high-impact professionals, building new capabilities and strengthening existing ones.

Key focus areas include establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams, and investing significantly in advanced IT solutions. Backed by a multi-million Euro investment, this program is a long-term commitment to building smarter processes, stronger systems, and a future-ready Customs environment.

This is a complex and demanding transformation—but also a rare opportunity to make a tangible, global impact. Your work will directly contribute to how DHL Express delivers excellence to customers around the world.

If you are motivated by scale, challenge, and meaningful impact, this is your opportunity to be part of something truly transformational.

We are looking for a Manager Project Methodology .

Role Location: Whilst this role has been advertised as located in a specific location, we will also be considering locating this role at other GHO locations in Europe, including Bonn, Brussels, Maastricht and Leipzig .

The Manager Project Methodology is responsible for defining, governing, and continuously enhancing the delivery methodology that underpins the transformation program. You maintain a cohesive framework of processes, templates, standards, and quality gates while enabling teams to apply agile practices consistently and effectively. Through coaching, facilitation, and close collaboration with PMO, tool, and IT delivery teams, the role ensures methodological excellence and a harmonized, high‑quality approach across all global functions and regions.

How will you contribute to the success of DHL?

Methodology Ownership & Standards

• Own and continuously evolve the delivery methodology, including conceptual design, alignment with stakeholders, and ongoing improvement.
• Develop, maintain, and govern an integrated methodology cookbook covering processes, templates, RACI models, quality gates, and guidance that align agile delivery with deployment governance.
• Standardize and enhance core program templates (plans, status reports, risk & issue logs, dependency tracking, cutover readiness) to ensure consistency and high‑quality program management practices.
• Define and introduce new program management standards in close collaboration with the PMO, ensuring continuous improvement of the overall project management environment.
• Partner closely with the Senior Manager Project Tools to ensure methodology and tooling remain fully aligned, user‑friendly, and mutually reinforcing.

• Coach, guide, and enable cross-functional project teams in effectively applying the Cookbook methodology and best practices in daily delivery.
• Support the BUIT team in the plan, facilitation, and documentation of key Scrum ceremonies, including Sprint Planning, Reviews, Retrospectives, and backlog refinement, ensuring consistent structure and alignment with the overarching methodology standards.
• Create and maintain coaching materials and enablement content for Process and Product Owners, Project Managers, and Team Leads, ensuring clarity on roles, responsibilities, and methodological expectations.
• Enable a culture of continuous improvement by capturing lessons learned, identifying methodological gaps, and integrating insights into methodology updates.
• Act as a facilitator and methodology ambassador, ensuring teams understand, adopt, and derive value from the agile delivery model.

Do you have what it takes?

• Relevant university degree, Bachelor/ Master in Business Administration or similar.
• Fluency in English; additional languages beneficial.
• Strong organization and project management skills, experience in PM methodologies (e.g. PSM/CSM, PMI‑ACP, PMP, or PRINCE2)
• Strong delivery and agile expertise with 5–10+ years in agile frameworks (Scrum, Kanban, scaled agile, SAFe)
• Proven experience supporting large, complex transformations, project delivery, and methodology or standards development.
• Ability to design, document, and maintain delivery methodologies, including processes, templates, RACI models, governance standards, and playbooks.
• Strong tool affinity with Jira, Confluence
• Experience in change and stakeholder management
• Demonstrated capability to connect agile delivery (Scrum/SAFe) with deployment governance (waves, stage gates, Go/No‑Go) and to operationalize a methodology cookbook at scale
• Excellent communication, interpersonal and presentation skills
• High level of integrity and discretion in handling confidential information

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.