Disputes Manager (m-f-d)

Welcome to FSC!

The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world's forests.

The Scope

At FSC International, we believe forests are more than landscapes – they are livelihoods, cultures, ecosystems, and the foundation of a sustainable future.
As the world's most trusted forest certification system, FSC brings together environmental, social, and economic interests to protect forests and the people who depend on them. Our work reaches across continents, cultures, and communities, and our credibility depends on integrity, transparency, and accountability.

That is why our System Integrity Unit plays such a critical role – and why we are now looking for an experienced Disputes Manager (m-f-d) to help safeguard FSC's mission where it matters most: in complex, high-stakes situations that directly affect people and forests.

Your Impact
As Disputes Manager, you will be at the heart of FSC's integrity framework. Your work will have real-world consequences for forest landscapes, Indigenous Peoples, workers, communities, and responsible businesses worldwide.

You will:

• Navigate sensitive disputes involving environmental and human rights
• Balance competing stakeholder perspectives with fairness and professionalism
• Strengthen FSC's complaints and dispute resolution systems
• Contribute to continuous improvement of FSC policies and procedures

This is a role for someone who combines strategic thinking, sound judgment, and a strong ethical compass – and who finds purpose in protecting both people and nature.

Disputes Manager (m-f-d)

• Manage dispute cases under FSC's Policy for Association, including initial assessments, investigations, stakeholder engagement, communications, and decision-making processes.
• Oversee FSC's complaints mechanism, ensuring alignment with FSC's normative framework and internationally recognized standards.
• Handle General Complaints and Appeals as assigned.
• Analyze dispute cases to identify systemic gaps and contribute to policy and procedural improvements.
• Conduct stakeholder mapping and support inclusive, respectful engagement processes.
• Manage and further develop tools for dispute handling, such as risk screening and case tracking systems.
• Collaborate closely with internal experts and external partners to resolve disputes and strengthen system integrity.
• Prepare clear, well-structured reports, briefings, and recommendations to support leadership decision-making.
• Contribute to additional projects and initiatives within Case Management as needed.

Education & Background

• University degree or equivalent experience in law, environmental governance, dispute resolution, human or environmental rights, international relations, or a related field.

Experience & Skills

• At least 5 years of relevant professional experience.
• Proven experience managing complaints and disputes, particularly related to:
• Forest management and conversion
• Human, Indigenous, and customary rights
• Workers' rights and vulnerable groups
• Illegal trade or high-risk supply chains
• Strong stakeholder management skills in high-pressure or sensitive contexts.
• Knowledge of the UN Guiding Principles on Business and Human Rights.
• Experience designing, managing, or improving procedures and workstreams.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities with accuracy and diligence.
• Project management experience and a results-oriented mindset.

Communication & Languages

• Excellent written and verbal communication skills.
• Fluency in English (spoken and written).
• Spanish and/or French are a strong asset.

Digital Skills

• Confident use of MS Office.
• Experience with databases and CRM systems (e.g. Salesforce).

Personal Attributes

• Experience working in multicultural, international environments.
• Background in or collaboration with NGOs or non-profit organizations.
• Strong alignment with FSC's mission and values.
• Cultural sensitivity and respect for diverse perspectives.
• Professional integrity and the ability to represent FSC with authority and credibility.

• Be part of a globally respected organization shaping the future of sustainable forestry.
• Work with a diverse international team representing 60+ nationalities.
• Join a global FSC community of over 400 forest stewards.
• Enjoy meaningful professional development opportunities and continuous learning.
• Live and work in Bonn, Germany – a vibrant international city and UN hub close to nature.
• Benefit from 30 days of annual leave , flexible work arrangements, and a healthy work-life balance.
• Relocation support available, if applicable.

The Fine Print

• Location: Bonn, Germany
• Working hours: Full-time (40 hours/week); part-time (min. 80%) possible
• Contract: Temporary, 18 months (this is a maternity leave cover)
• Start date: As soon as possible
• Travel: Occasional

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