Commercial Development Manager ​- Community & PMO (M/F/X)

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Commercial Development Manager -Community & PM O (M/F/X) Contract Type: Full time – Permanent Travel Remit : Global Travel Required : Less than 50% Location: Global

At DHL our business is logistics , but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent . We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work ”.

eCom & Returns is a key enabler for Growth and with that also key enabler for achieving our ambitious 2X30 goals. With our Commercial Development team we want to generate new opportunities from new logos as well as global account replications. We want to increase our winnability for these opportunities in a systematic way. In any customer pursuit, we must be aligned with other participants (esp. local and regional BD and marketing teams). This requires manoeuvring in a complex stakeholder and priority landscape (often with limited time) .

DHL Supply Chain  operates eCommerce and Returns operations across dozens of markets and hundreds of sites globally, each with unique characteristics and varying levels of maturity. To drive global consistency, accelerate capability development, and scale proven solutions across markets, the global eCom & Returns communities (400+ members) are critical enablers.

The Community & PMO Manager plays a pivotal role in shaping, orchestrating, and advancing these communities within a jointly aligned global setup. The role ensures seamless knowledge sharing, capability building, and strategic alignment while also  establishing project governance for key global development initiatives. This position contributes directly to creating a unified, scalable, and customer credible way of working that reinforces DHL’s reputation as a trusted partner across markets

If this sounds like a team, you'd like to join … keep reading.

Your key accountabilities include:

Global Community Management 

• Lead and continuously evolve the global eCom & Returns community (400+ members across regions)

• Build and  facilitate community engagement, e.g.: global community calls, webinars, leadership forums, workshops, and learning/capability sharing sessions

• Maintain and curate digital community spaces as “single source of truth” ( e.g. Teams, SharePoint / Viva Engage / internal platforms)

• Facilitate sharing of key content,  e.g. best practices, customer cases, innovation highlights, tools,  playbooks and unique market capabilities

• Monitor community adoption and engagement metrics to improve  utilization and  impact

Capability Development & PMO

• Facilitate and steer content gathering for community platforms

• Provide structured reporting, dashboards, and decision-making materials to senior global leadership

• Run PMO for key commercial workstreams, ensuring milestones, dependencies, and deliverables are clearly managed

• Establish and  maintain robust project governance for global eCommerce & Returns development initiatives

• Organize and help prepare key meetings ( e.g. BRM, regional or functional alignment meetings, team meetings)

• Manage dashboards and visual reports that communicate progress to leadership and communities

Strategic Alignment & Stakeholder Management

• Monitors & collects global & regional input on market trends, competitor moves, and evolving customer needs & socializes across relevant platforms

• Prepare and deliver high-quality presentations, thought leadership materials, and strategic updates

• Coordinate across functional experts ( e.g. IT, SD, BD, OE) to ensure aligned global execution

What are we looking for from you?

Education Level 

- Bachelor's degree 

- English (Full professional proficiency) 

- Additional languages (preferred) 

Experience Level 

-Strong experience in logistics, eCommerce, supply chain, or large-scale transformation roles 

-Experience in community management, cross-market collaboration, or capability-building programs 

- Strong track record in PMO, governance, or structured project execution in complex global environments 

W hat y o u'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.