Global Senior Director QRA (M/F/X)

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Global Senior Director QRA

Grade: G

Contract Type: Permanent

Travel Remit: Global

Travel Required: Less than 75%

Location: UK or Bonn, Germany (hybrid)

Advertising End Date: 24th November

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

As Global Senior Director, Quality & Regulatory Assurance (QRA), you will be a trusted strategic partner and senior technical SME for assigned global customers. You will build strong customer relationships, translating complex Quality and Regulatory requirements into practical solutions that protect compliance and enable growth .

Operating across regions, sectors, and functions, you will shape and execute customer specific Quality and Regulatory strategies , building strong relationships with senior customer stakeholders and providing QRA expertise to support strategic decision-making.

You will represent the Voice of the Customer within QRA , anticipating emerging customer and regulatory needs and ensuring that Quality and Regulatory Assurance enables both compliance and sustainable growth.

Your impact will be visible through stronger strategic customer partnerships, successful implementations and transformations, effective management of quality and regulatory risk, successful renewals and growth opportunities, improved customer satisfaction, and sustainable operational excellence .

If this sounds like a team, you'd like to join … keep reading.

Your key accountabilities include:

• Develop and deploy customer specific Quality and Regulatory strategies aligned with DHL growth priorities and customer needs
• Represent the Voice of the Customer, ensuring customer expectations and emerging needs are understood and translated into appropriate QRA strategies and solutions
• Lead Quality and Regulatory governance with assigned customers, including executive reviews, strategic discussions, performance reviews and significant Quality or Regulatory matters
• Lead quality governance, executive reviews, regulatory discussions and performance reporting with customers and internal stakeholders
• Translate customer and regulatory requirements into clear operational, quality and assurance deliverables across regions
• Provide Quality leadership for strategic bids, renewals, start-ups, service expansions and transformational customer programmes
• Provide strategic oversight and QRA leadership for significant Quality events, regulatory risks and complex customer escalations, ensuring appropriate governance and cross-functional alignment
• Drive global standardisation, continuous improvement and sharing of best practice across customer accounts and regions
• Lead digital quality, analytics and transformation initiatives that improve compliance, customer experience and operational performance

What are we looking for from you?

• An experienced Quality and Regulatory leader who combines strategic thinking, deep technical QRA expertise, exceptional customer relationship capability and the ability to influence within a complex global organisation
• Significant experience within Life Sciences, Pharmaceutical, Medical Device and Quality, Regulatory Assurance
• Strong knowledge of pharmaceutical Quality Management Systems and relevant regulatory requirements across contract logistics or manufacturing
• Demonstrated ability to operate as a trusted strategic partner and technical SME to senior customer and internal stakeholders
• Strong customer relationship capability, with the ability to understand customer strategies and challenges and translate them into effective solutions
• Experience developing and implementing strategic Quality or Regulatory roadmaps across multiple countries, regions or business units
• The ability to lead and influence through a global matrix across countries, cultures and time zones, without relying on direct-line authority
• Strong expertise in Quality and Regulatory governance, external audits, customer implementations, risk management, CAPA, FMEA, change management and structured problem solving
• Strong commercial awareness and an understanding of how effective QRA strategies can support customer retention, growth, innovation and sustainable operational performance
• Digital and analytical confidence, including Quality analytics, trend analysis, automation and digital Quality transformation
• Excellent written and verbal English, with exceptional communication, relationship building, influencing, negotiation, project and change leadership skills

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.