Operations Experience Manager (m-f-d)

The Scope

We are looking for an engaged Operations Experience Manager who brings solid expertise and a passion for FSC’s mission, to work with us in a multinational environment.

This role plays a critical part in ensuring that operational solutions are practical, user-friendly, and effectively adopted across the organization. You will bring an end‑user perspective into the design, implementation, and refinement of processes and tools—helping ensure they work seamlessly in real-world contexts.

If you are passionate about improving how organizations work, thrive on connecting people, processes, and technology, and bring a strong user-centered mindset, we would love to hear from you.

Main Roles & Responsibilities

• Act as the bridge between end users and process, project, and technical teams.
• Engage with staff to understand how processes and systems are used in daily work.
• Identify gaps between designed processes/systems and real-world application.
• Translate user insights into clear, actionable recommendations.
• Collaborate with process and project managers across all stages of initiatives.
• Embed a structured end‑user perspective into process and system design.
• Support prioritization of improvements based on user needs and business impact.
• Drive adoption by supporting rollout and understanding usability challenges.
• Generate insights (qualitative and quantitative) to inform continuous improvement.
• Facilitate alignment and shared understanding across stakeholders.

Your profile

• 5–7 years’ experience in operational improvement, service design, or similar roles.
• Strong focus on end‑user / employee experience and usability.
• Proven experience driving adoption in change or transformation initiatives.
• Ability to translate user needs into practical solutions with cross-functional teams.
• Experience working in complex, international, or matrixed organizations.
• Exposure to fast-growing or transforming environments.
• Knowledge of UX, service design, or human-centered design methodologies is a plus.
• Strong collaboration skills with the ability to influence without formal authority.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Proficiency in MS Office and familiarity with process mapping, collaboration, and data tools (ClickUp is a plus).

Why us?

• Benefit from cross-cultural collaboration and networking opportunities by being part of FSC global community of 400+ forest stewards.
• Benefit from work-life balance with our hybrid working structure.
• 30 vacation days yearly.
• Regional transportation ticket.
• Breakfast bars, coffee, tea, water.
• Take part in learning lunches.
• Celebrate together festivals from different cultures.

The Fine Print

• Location: Bonn, Germany.
• Working Hours: Full time - 40 hours per week.
• Duration of Employment: Temporary contract - 2 years (extension possible, subject to satisfactory performance).
• Starting Date: As soon as possible.

How to Apply
Ready to make a difference? Join FSC and help shape a sustainable future. Don't delay - apply now!

• Please apply via our website by submitting your CV in English.
• Please do not send any photos of yourself.
• Applications will be reviewed on a rolling basis.
  
  
  

For FSC, inclusiveness and diversity are important values. As such, we welcome and encourage applications from all backgrounds and are entirely committed to consider all qualified applicants regardless of race, gender, sexual orientation, religion, ethnicity, age and disability.


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We are looking forward to your application!

About us

Welcome to FSC!

The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world’s forests.