Senior Manager Global OFR Management, Compliance, Controls & Assurance

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend.

Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.

Job purpose

As Senior Manager Global Ocean Freight Risk Management & Compliance Controls and Assurance, you are responsible for the design, execution, and continuous operation of the global compliance monitoring, testing, corrective action (CAPA), reporting, and training/awareness framework for Ocean Freight.

This role ensures that all regulatory obligations under the responsibility of the Global Head of Ocean Freight Risk Management & Compliance are not only defined but tested, proven effective, audit‑ready and sustainably embedded across regions, countries, systems and agents.

A critical focus of the role is FMC / OSRA compliance assurance, including regulator‑grade file audits, control testing, CAPA governance, and evidence readiness, executed in line with the FMC Compliance Audit SOP.

Principal accountabilities

Compliance Controls Framework & Assurance Design

• Design, maintain, and continuously improve the global compliance controls and assurance framework for Ocean Freight, covering:
• FMC / OSRA (OTI, NVOCC, OFF)
• Dangerous Goods (IMDG / IMO / SOLAS)
• Trade documentation, billing transparency, detention & demurrage
• Agent and third‑party compliance obligations
• Translate regulatory requirements and policies into testable control objectives, control activities, and evidence standards.
• Ensure controls are enforceable, measurable and system‑supported (e.g. CW1).

Monitoring & Testing

• Own the global compliance monitoring and testing program, including shipment‑level file audits, gate‑based controls testing (pre‑shipment, documentation, invoicing, file close) and thematic and targeted deep dives (e.g. NRAs, D&D invoices, DG files)
• Execute FMC‑specific audits strictly aligned to the FMC Compliance Audit SOP, including NRA acceptance and enforceability, Tariff / NSA / rate governance, HBL / MBL correctness, OSRA‑compliant billing and D&D transparency
• Define sampling methodology, frequency, and coverage by risk and volume.
• Ensure audits are defect‑detecting, not tick‑box.

Corrective Action & Preventive Action (CAPA) Management

• Own the global CAPA framework and register for Ocean Freight compliance.
• Ensure all MAJOR and CRITICAL findings have documented root cause analysis, are assigned to accountable owners and are closed with verifiable evidence, not self‑attestation
• Perform validation testing to confirm corrective actions are effective and sustained.
• Identify systemic patterns and escalate recurring issues to the Global Head of Risk Management & Compliance.

FMC / OSRA Audit & Regulator Readiness

• Ensure continuous FMC audit readiness across all regions.
• Maintain regulator‑grade evidence standards, including file completeness, timestamp integrity and retrievability (5‑year retention)
• Support BEIC audits and regulatory inquiries with structured evidence packs, clear findings narratives and Fact‑based substantiation
• Conduct internal “mock audits” to stress‑test readiness.

Reporting, KPI & Executive Visibility

• Design and maintain global compliance dashboards and KPIs, including audit pass/fail rates,Finding severity trends, CAPA cycle times and training completion metrics
• Produce monthly and quarterly reporting for the Global Head of Risk Management & Compliance, Executive Management and Board / Audit Committee inputs
• Ensure reporting focuses on risk, trends, root causes, and control effectiveness, not volume metrics.

Training, Awareness & Capability Building

• Own the global compliance training & awareness framework for Ocean Freight.
• Ensure training content is regulator‑accurate, evidence‑based and aligned to real audit findings and enforcement risks
• Cover all material maritime compliance domains, including FMC / OSRA (OTI roles, NRAs, billing), DG / IMDG obligations and documentation integrity and controls
• Work with LMS and system owners to ensure mandatory training, certification tracking and access gating where applicable
• Continuously refresh training based on audit results, regulatory updates and enforcement trends

Stakeholder & Interface Management

• Act as the primary assurance interface to regional and country compliance leads, operations, Finance, Commercial, IT, Internal Audit and Quality Assurance
• Provide structured feedback loops from audit findings to policy owners, process owners and system design teams

Skills

• Deep practical knowledge of FMC / OSRA compliance
• Strong audit, testing, and assurance methodology expertise
• Ability to translate regulation into operational controls
• High attention to detail with executive‑level judgement
• Data‑driven analysis and reporting capability

Qualifications & Key Requirements

• Degree in Compliance, Law, Supply Chain or Business preferred
• 10–15+ years in ocean freight compliance, audit, or regulatory assurance
• Demonstrated experience in FMC / OTI audits or enforcement‑adjacent environments
• Strong capability in CAPA governance and control validation
• Fluent in English; global working experience preferred

Location

Preference for Bonn but flexible in Europe

RCS Grade

H

Your benefits

We offer excellent employee benefits, a competitive salary package and great development opportunities.

• Positive work environment: Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees
• Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, generous corporate discount programs and other employee wellbeing programs.
• Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
• Continuous Learning and Development: We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
• Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.

Interested in this position? Just click on “Apply”!

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We are looking forward to your application.

DGF HR Team