Product Owner: Digital Customer Interaction (m/f/d)

Grow your Skills. Shape the World.

We are DHL Freight – a diverse team of over 9,000 road freight experts and certified logistics specialists from across cultures. Operating in more than 40 countries, we are proud to deliver best-in-class overland transport solutions to our customers.

We are always looking ahead – identifying new business opportunities and anticipating challenges early. Because for us, it’s not just about moving goods. It’s about shaping sustainable and forward-thinking ways to connect people and improve lives.

We are looking for a Product Owner Digital Customer Interaction (f/m/d) for our Global Marketing Team at DHL Freight Global Head Office in Bonn.

This is a limited term assignment for 24 months.

Your key tasks in this role:

In this role, you will help shape the digital customer journey for Freight by driving impactful solutions from concept to rollout:

• Support the execution of the Freight Digital Customer Interaction roadmap, delivering high-quality, customer-centric solutions
• Drive end-to-end product development for digital applications – from business requirements and UX/UI design to sprint planning, testing, and release
• Collaborate closely with stakeholders to align priorities and ensure customer and business needs are fully reflected
• Apply user-centered design methodologies, validating concepts with customers before development
• Leverage analytics and data insights to understand customer behavior and continuously improve digital solutions
• Analyze Freight services and customer journeys to identify opportunities that increase efficiency and customer loyalty
• Plan and manage solution rollouts across countries, including post-launch monitoring, issue resolution, and continuous improvement

Our perfect match:

• Degree in IT, business, engineering, human-computer interaction, or a comparable field
• 3+ years of relevant experience, ideally in logistics or freight forwarding (road freight a plus)
• Strong expertise in Agile/SCRUM methodologies and tools (e.g. Jira, Confluence, Trello, Power BI; DePict or similar is a plus)
• Solid experience with analytics tools and data-driven decision-making
• Deep understanding of UX/UI, CX, and digital experience design, with knowledge of online marketing (e.g. SEO)
• Strong analytical mindset combined with a pragmatic, hands-on approach
• Fluent in English (additional languages are a plus)

Our Culture and Benefits:

DHL Freight is certified as a TOP EMPLOYER® and a Great Place to Work – for good reason. Our culture is built on personal commitment: to our customers, to each other, to society, and to the environment.

We promote talent, recognize excellence, and create space for individual growth – within Germany, across business units, and worldwide. Diversity is part of who we are: we welcome applications regardless of gender, disability, background, religion, age, or sexual orientation.

What you can expect:

Comprehensive Benefits Package: We offer an attractive compensation package including retirement plans, bike leasing options, wellbeing and vacation programs, and a wide range of corporate discounts.

Global Exposure: Work in a truly global organization, collaborating with diverse teams and gaining valuable insights into international markets and best practices .

Work-Life Balance: Flexible working models, including mobile work options, help you balance your professional and personal commitments.

Continuous Learning & Development: We invest in your growth through training programs, workshops, and digital learning opportunities to continuously enhance your skills.

Career & Development Opportunities: Benefit from a wide range of development programs and international career opportunities across DHL Group.

Inclusion & Equal Opportunity: We actively foster an inclusive workplace and are committed to equal opportunities. We strongly encourage applications from people with disabilities.

Your contact:

Nisha Pillay will be happy to answer your questions at [email protected] .

At DHL Freight, we believe growth happens together. Apply now and take the opportunity to develop across roles, functions, and borders!

To find out more about us, check out this video

YOUR FUTURE, DELIVERED.

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