Senior Expert Gateway Operations & Performance Management (m/f/d)

The Network Operations department of DHL eCommerce (eCom) is responsible for the design, steering and continuous optimization of international transport and network processes for cross-border eCommerce shipments. The function ensures scalable network structures, standardized processes and end-to-end transparency across intercontinental logistics flows.

Senior Expert (m/f/d)
Gateway Operations & Performance Management
CopN-4 / AT nltd Level 1 (A14/A15 equivalent)

Key Responsibilities:

Senior Expert Gateway Operations & Performance Management (m/f/d)

Ownership of the design, standardization and performance steering of international gateway operations within DHL eCommerce’s intercontinental network, ensuring reliable, scalable and transparent end-to-end transport processes while contributing to network performance, cost efficiency and operational resilience.

Development and Steering of International Gateway Operations

• Own the design, standardization and governance of gateway processes and operating models
• Establish scalable and resilient gateway structures for intercontinental flows in alignment with central functions and country organizations
• Identify, select and align suitable gateway locations and consolidation points within the network
• Steer operational interfaces along the gateway value chain, including alignment with Air Operations, customs and compliance functions
• Support country organizations in the implementation of standardized gateway processes
• Contribute to the continuous development and scalability of the international cross-border network

End-to-End Performance Management (Gateway-focused)

• Define and govern gateway KPIs to ensure transparency across the transport chain
• Analyze performance at key handover points and initiate corrective actions where required
• Integrate external partners (e.g. brokers, airlines) into a unified performance framework
• Drive cost transparency and identify efficiency improvement opportunities
• Enable data-driven decision-making through structured performance analyses

Analysis, Continuous Improvement and Operational Stability

• Identify structural weaknesses in gateway processes and performance
• Drive and implement continuous improvement initiatives
• Identify operational risks and define mitigation and contingency measures
• Strengthen the stability and resilience of gateway operating models
• Ensure sustainable performance improvements in collaboration with relevant stakeholders and by considering cost and efficiency aspects

Reporting, Systems and Project Work (Business Requirements)

• Define and own business requirements for gateway processes in IT systems
• Design reporting and measurement frameworks for Track & Trace and BI solutions
• Contribute to enhanced end-to-end visibility and control tower capabilities
• Support system implementations, testing and international rollouts
• Ensure high data quality as the foundation for performance steering

Professional Requirements:

• University degree in Logistics, Supply Chain Management or a comparable discipline
• Several years of experience in international logistics or eCommerce networks, ideally in a gateway environment
• Proven experience in process design, standardization and performance management
• Experience working with international and cross-functional stakeholders
• Strong analytical skills with advanced knowledge of Excel and Power BI
• Solid understanding of track-and-trace systems and data-driven performance management
• Fluent in English; German is an advantage

Personal Requirements:

• Strong analytical and structured mindset with advanced problem-solving skills
• High level of ownership and results orientation
• Ability to manage and align complex stakeholder environments
• Confident communication in international and cross-functional settings
• Independent, solution-oriented and pragmatic working style
• Willingness to travel internationally (up to approximately 25 %)

We stand for equal opportunities

We value diversity and welcome all applications — regardless of gender, nationality, ethnic or social origin, religion or belief, disability, age, sexual orientation or identity.
Severely disabled persons and those of equal status are expressly invited to apply and will be given preferential consideration if equally qualified.

We are looking forward to receiving your application!